For Paratransit Services click one of the links below:


In compliance with the Americans with Disabilities Act, RFTA makes accommodation for persons with disabilities who wish to use any of their services. These include but are not limited to wheelchair accessible ramps or lifts on all buses, low-floor, kneeling buses, audio and visual on board bus stop announcements, schedule information is available in large print and audio tape, TTY (test Telephone) users may call Colorado Relay at 1-800-659-3656.


Any person who believes they have been discriminated against regarding his/her disability, has a right to file a formal complaint with RFTA. To file a complaint, complete the ADA Discrimination Complaint Form and submit to Nicole Schoon, Regulatory Compliance Officer, within one hundred eighty (180) days following the date of the alleged occurrence. Individuals may also file complaints directly with the U.S. Department of Transportation (USDOT) and/or the Federal Transit Administration (FTA).

For more information on ADA discrimination complaints, or to receive the complaint form in another format contact Nicole Schoon, Regulatory Compliance Officer at (970) 384-4974 or


Please click on the links below to open up the document.

ADA Complaint Form in English
PDF DownloadWord Doc Download
ADA Complaint Form in Spanish
PDF DownloadWord Doc Download

ADA Complaint Process in English
PDF DownloadWord Doc Download
ADA Complaint Process in Spanish
PDF DownloadWord Doc Download

Please use the forms on our Contact Us page to ask a question or submit a comment, complaint, suggestion or commendation. Please provide as much detail as possible so we can properly address your concern. Your request will be routed to the appropriate department. You may also email

Start typing and press Enter to search