Please use the forms below to ask a question or submit a comment, complaint, suggestion or commendation. Please provide as much detail as possible so we can properly address your concern. Your request will be routed to the appropriate department. Please note, our normal hours of response are Monday – Friday, 8am – 4pm. If you need immediate assistance call Rubey Park Transit Center at (970) 925-8484.

Customer Service
  • We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Please provide as much detail as possible.
  • Service Incident Details

Route and Schedule Information
  • We can answer questions about RFTA and its services, help you plan your trip, and provide any other service-related information.
  • Personal Information

  • Route and Schedule Information

Facilities/Stop/Shelter/Trails Maintenance
  • Riders can assist in keeping our facilities well maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below.
General Comment
  • This is the place for any other comments or concerns that you have about RFTA or its services.
Website Feedback/Technical Support
  • We want rfta.com to provide you all the information you need about our services. Please let us know if you have suggestions for improving our website.

Addresses and Phone Numbers

Rubey Park Transit Center
450 East Durant Ave
Aspen, CO 81611
Phone: (970) 925-8484
Open 7 days a week from 7:00am- 2:00am
Google Map

Aspen Maintenance Facility
0051 Service Center Drive
Aspen, CO 81611
Phone: (970) 384-4965
Google Map

Glenwood Springs Maintenance Facility
2307 Wulfsohn Road
Glenwood Springs, CO 81601
Phone: (970) 384-4965

Departments and Additional Numbers

Please take “NOSPAM” out of the email addresses before sending.

Customer Service
Email: infoNOSPAM@rfta.com
Phone: (970) 925-8484

Pass Orders & Questions
Email: passordersNOSPAM@rfta.com
Phone: (970) 384-4957

Employment
Email: careersNOSPAM@rfta.com
Phone: (970) 384-4950

Spanish Questions & Info
Email: spanishNOSPAM@rfta.com
Phone: (970) 384-4950

Bus Operations Department
Email: operationsNOSPAM@rfta.com
Phone: (970) 384-4963

Bus Maintenance Department
Email: maintenanceNOSPAM@rfta.com
Phone: (970) 384-4959

Facilities Department
Email: facilitiesNOSPAM@rfta.com
Phone: (970) 384-4966

Trails Department
Email: bmeredithNOSPAM@rfta.com
Phone: (970) 384-4975

CEO’s Office
Email: nschoonNOSPAM@rfta.com
Phone: (970) 384-4974

Finance Department
Email: phamiltonNOSPAM@rfta.com
Phone: (970) 384-4954

Planning Department
Email: planningNOSPAM@rfta.com
Phone: (970) 384-4979

Information Technology Department
Email: itNOSPAM@rfta.com
Phone: (970) 384-4972

Procurement Department
Email: procurementNOSPAM@rfta.com
Phone: (970) 384-4869

Safety Department
Email: safetyNOSPAM@rfta.com
Phone: (970) 384-4880

Marketing & Communications Department
Email: marketingNOSPAM@rfta.com
Phone: (970) 384-4864

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