Get in Touch with RFTA

Please use the forms below to ask a question or submit a comment, complaint, suggestion or commendation. Please provide as much detail as possible so we can properly address your concern. Your request will be routed to the appropriate department. Please note, our normal hours of response are Monday – Friday, 8am – 4pm. If you need immediate assistance call Rubey Park Transit Center at (970) 925-8484.

Customer Service
  • We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Please provide as much detail as possible.

  • Service Incident Details

Route and Schedule Information
  • We can answer questions about RFTA and its services, help you plan your trip, and provide any other service-related information.

  • Personal Information

  • Route and Schedule Information

  • MM slash DD slash YYYY

Facilities/Stop/Shelter/Trails Maintenance
  • Riders can assist in keeping our facilities well maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below.

General Comment
  • This is the place for any other comments or concerns that you have about RFTA or its services.

Website Feedback/Technical Support
  • We want rfta.com to provide you all the information you need about our services. Please let us know if you have suggestions for improving our website.

Rubey Park Transit Center
450 East Durant Ave
Aspen, CO 81611
Phone: (970) 925-8484
Open 7 days a week from 6:45am- 2:05am
Google Map

Aspen Maintenance Facility
0051 Service Center Road
Aspen, CO 81611
Google Map

Glenwood Springs RFTA Customer Service
1517 Blake Ave, Suite 202
Glenwood Springs, 81601
Open from 8:30am to 11:00am and 1:00pm to 6:00pm, Monday through Friday
Google Map

RFTA Department Contacts

Executive Assistant &
Title VI Coordinator
Nicole Schoon
nschoon@rfta.com
(970) 384-4974

Facilities/Trails
facilities@rfta.com
(970) 989-1180

Finance
phamilton@rfta.com
(970) 384-4954

Human Resources
hr@rfta.com
(970) 384-4952

Risk Management
mvazquez@rfta.com
(970)384-4950

Information Technology
it@rfta.com
(970) 384-4972

Maintenance
maintenance@rfta.com
(970) 384-4959

Marketing & Communications
marketing@rfta.com
(970) 384-4864

Operations
operations@rfta.com
(970) 384-4964 / (970) 384-4963

Paratransit
paratransit@rfta.com
(970) 384-4855

Planning
planning@rfta.com
(970) 384-4979

Procurement
procurement@rfta.com
(970) 384-4869

Safety
safety@rfta.com
(970) 384-4880

For information regarding accident/incident management please contact Maria Vazquez at mvazquez@rfta.com or (970)384-4950

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