CONTACT US

GET IN TOUCH WITH RFTA

Please use the forms below to ask a question or submit a comment, complaint, suggestion or commendation. Please provide as much detail as possible so we can properly address your concern.
Please note, our normal hours of response are Monday – Friday, 9am – 5pm, excluding major holidays. If you need assistance call customer service at (970) 925-8484 or email feedback@rfta.com.

Customer Service

"*" indicates required fields

We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Please provide as much detail as possible.

Name

First Last

Email*

Phone

Service Incident Details

Date and exact time of Incident

Route

Direction

Bus Number

Comments

Phone

This field is for validation purposes and should be left unchanged.

General Comment/Support Request

"*" indicates required fields

Please feel free to share any comments, concerns, or support you may need regarding RFTA or its services.

Name

First Last

Email*

Phone

Comments*

Comments

This field is for validation purposes and should be left unchanged.

Route and Schedule Information

"*" indicates required fields

We can answer questions about RFTA and its services, help you plan your trip, and provide any other service-related information.

Personal Information

Name

First Last

Email*

Phone

Route and Schedule Information

Route

Origin (nearest intersection or address)

Destination (nearest intersection or address)

Approximate Time (destination)

Date

Comments

Phone

This field is for validation purposes and should be left unchanged.

Facilities/Stop/Shelter Maintenance

"*" indicates required fields

Riders can assist in keeping our facilities well maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below.

Name

First Last

Email*

Phone

Location of Stop/Shelter*

Comments*

This field is for validation purposes and should be left unchanged.

Rio Grande Corridor/Trails Maintenance

"*" indicates required fields

Corridor/Trails users can assist in keeping our trails well maintained. Please report damage or areas in need of cleaning or maintenance by providing the information below.

Name

First Last

Email*

Phone

Please describe the issue, question, or comment you have regarding the Rio Grande Corridor/Trail.*

Closest mile post number or description of location area

Would you like to upload a photo related to the issue? If yes, please attach the photo here.

Max. file size: 50 MB.

This field is for validation purposes and should be left unchanged.

Website Accessibility & Feedback

"*" indicates required fields

We want rfta.com to provide you all the information you need about our services. To enable us to respond in a manner most helpful to you, please indicate the nature of your problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.

Name

First Last

Email*

Phone

Describe the issue or share feedback

Please give the address (URL) or description of the problem that you encountered with RFTA's websites or tools.

Comments

This field is for validation purposes and should be left unchanged.

Rubey Park Transit Center
450 East Durant Ave
Aspen, CO 81611
Phone: (970) 925-8484
Open 7 days a week from 6:45am- 2:05am
Google Map

Glenwood Springs RFTA Customer Service
1517 Blake Ave, Suite 202
Glenwood Springs, CO 81601
Open Monday through Friday 9am to 5pm, excluding major holidays
Google Map

RFTA Directory

Accident/Incident Management
mvazquez@rfta.com
(970) 384-4950

Customer Service
feedback@rfta.com
970-925-8484

News/Media Inquiries
pio@rfta.com
(970) 384-4864

Paratransit
paratransit@rfta.com
(970) 384-4855

Title VI Coordinator
nschoon@rfta.com
(970) 384-4974