Civil Rights & Non-Discrimination

RFTA is committed to providing equal access and ensuring non-discrimination in all of our programs and services. We value diversity and strive to treat every individual with respect and dignity. We are dedicated to fostering an inclusive and welcoming environment for all passengers and employees.

Title VI Notice to the Public

The Roaring Fork Transportation Authority (RFTA) operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964. Anyone who believes they have been excluded from participation in, denied the benefits of, or otherwise subjected to discrimination under any RFTA program or activity because of their race, color, or national origin may file a discrimination complaint with RFTA or the Federal Transit Administration. Read RFTA’s 2025 Title VI Plan.

Language Access Plan

RFTA is committed to providing meaningful access to equitable, timely, and quality language assistance services to individuals with limited English proficiency (LEP) so that all members of the RFTA jurisdictions can obtain current information regarding the work RFTA performs and the services it provides. These services include:
  • Spanish Translations: RFTA provides Spanish translations of public notices, board agendas, news releases, service schedules, posters, and flyers through certified staff and tools.
  • Bilingual Customer Service: Spanish-speaking agents are available by phone, online, and at public hearings with advance notice.
  • Spanish-Language Support: Ticket Vending Machines, the Mobile Tickets App, and the website offer Spanish-language instructions and navigation.
View RFTA’s 2025 Language Access Plan.

Americans with Disabilities Act of 1990 (ADA)

It is the policy of RFTA to comply with all the legal requirements of federal and state laws and regulations as they pertain to individuals with disabilities. If state and federal regulations are contradictory, the federal ADA regulations prevail. RFTA provides quality transportation services without discrimination to all persons including individuals with disabilities. Discrimination on the basis of disability against any person by RFTA employees will not be condoned or tolerated. Persons with or without a disability may file a complaint under the ADA. Read RFTA’s 2025 ADA policies and procedures.

Reasonable Modification Policy

Passengers whose disabilities require changes to RFTA policies or practices can request a reasonable modification by contacting the Title VI Compliance Officer, and RFTA will work with them to find an appropriate accommodation. Requests may be denied only if they fundamentally alter services, pose a safety risk, or are unnecessary, but RFTA will still seek alternative ways to provide access whenever possible. Read RFTA’s 2025 Reasonable Modification policy and procedures.

Equal Employment Opportunity / Affirmative Action Policy Statement

RFTA is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. It is the policy of RFTA that no person shall, on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions; gender identity; and sexual orientation), age (40 years and older), genetic information, disability, veteran status, retaliation, or any other applicable status protected by Federal, State or Local law, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. Employees and applicants for employment will be given equal opportunity for training, career development programs, promotions, awards, recognition, rates of pay or other forms of compensation, and other benefits and privileges of employment. RFTA will maintain a work environment that is free of discrimination. View RFTA’s Equal Employment Opportunity/Affirmative Action Policy Statement.

File a Complaint or Request Assistance

RFTA is committed to providing accessible, non-discriminatory service. If you believe you’ve experienced discrimination or need a modification to use our services, you can submit a complaint or request online.

Requests and complaints may also be submitted by phone, email, or mail. Our Civil Rights Compliance Officer will review your request and follow up within 5–7 business days.

  • Civil Rights Compliance Officer
    Roaring Fork Transportation Authority
    2307 Wulfsohn Road
    Glenwood Springs, CO 81601
    970-989-1189
    titlevi@rfta.com

Web Standards Compliance

The Roaring Fork Transportation Authority (RFTA) is committed to making its web content accessible to all users, regardless of ability. We are continuously working to meet current web accessibility standards and ensure a positive digital experience for everyone who visits our site. In general, this means the following: 

  • Text-based navigation enhanced with ARIA attributes to support screen readers
  • Clear, hierarchical content structure for intuitive navigation
  • Alternative text for all meaningful images
  • Responsive design that adapts to all modern devices
  • Relative font sizing to allow user-controlled text scaling

We are committed to ensuring that all pages on the RFTA website comply with WCAG 2.1 guidelines, as published by the World Wide Web Consortium (W3C). Accessibility improvements to PDF documents are ongoing. If you encounter an accessibility issue on the RFTA website, please use the Report a Web Accessibility Problem form below and include the specific web page or file so we can address the issue promptly.

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For more information about web accessibility standards and guidelines, please visit:

Many popular browsers contain built-in accessibility tools: Chrome Accessibility Information  Firefox Accessibility Information Microsoft Edge Accessibility Information Safari Accessibility Information Additional Plug-ins We have a large number of documents in Adobe Acrobat Portable Document Format (PDF). Adobe Reader is required to view and print PDF documents that appear on this website.

  • Latest Version of JAWS for Windows
  • Latest Version of NVDA for Windows
  • Latest Version of VoiceOver for Mac OS X
  • Keyboard-Only Navigation

This policy will be reviewed periodically and updated as necessary to reflect changes in technology, regulations, or best practices in website accessibility. This Accessibility Conformance Statement was last updated on: 4/4/2025

Questions & Resources

ADA Rights and Regulations
Title VI Overview

Federal Transit Administration
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE
Washington, DC 20590
(888) 446-4511

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